Order Problems & Returns
Limelight Paper Guarantee
We guarantee that your order will be printed exactly as ordered. Our products are warranted against faulty workmanship or materials, and we will replace them if we are in error by reprinting and reshipping your order at no cost to you. We cannot be held responsible for shipping carrier delays once the package has left our facility.
Order Problems
If your order is not satisfactory, email us at orders@limelightpaper.com within 72 hours of order receipt. Please include the following information:
• Order Number
• Description of problem
• Exact date replacement product is needed
• A photo of the product showing the problem
We will gladly send a replacement or refund your credit card for the part of your order that was misprinted, missing or damaged.
Product Returns
• Personalized Product: Limelight Paper & Partyware does not accept returns of personalized orders unless an error was made on our part. If an error occurs and the product is used, we will not issue a credit for the error.
• Non-personalized Product: Unprinted/non-personalized products may be returned under certain conditions. Before returning merchandise, email us for a return authorization. Unprinted/non-personalized items must be returned in unused and undamaged condition within 15 days of the invoice date to receive credit.
Restocking Fee
A 15% restocking fee or a $10 fee, whichever is greater, will be charged on all unprinted/non-personalized product authorized returns. Unauthorized returns and refused orders will not be accepted for refunds. Shipping charges cannot be credited and return shipping is the customer's responsibility. Please pack the item in its original packaging (unused) and send to us with shipping pre-paid by you. Once the product is received, the credit card used to place the order will be credited within 7-21 business days.
All authorized returns should ship to:
Limelight Paper & Partyware
ATTN: Lisa Roberts
11220 Pagemill Road
Dallas, TX 75243
We guarantee that your order will be printed exactly as ordered. Our products are warranted against faulty workmanship or materials, and we will replace them if we are in error by reprinting and reshipping your order at no cost to you. We cannot be held responsible for shipping carrier delays once the package has left our facility.
Order Problems
If your order is not satisfactory, email us at orders@limelightpaper.com within 72 hours of order receipt. Please include the following information:
• Order Number
• Description of problem
• Exact date replacement product is needed
• A photo of the product showing the problem
We will gladly send a replacement or refund your credit card for the part of your order that was misprinted, missing or damaged.
Product Returns
• Personalized Product: Limelight Paper & Partyware does not accept returns of personalized orders unless an error was made on our part. If an error occurs and the product is used, we will not issue a credit for the error.
• Non-personalized Product: Unprinted/non-personalized products may be returned under certain conditions. Before returning merchandise, email us for a return authorization. Unprinted/non-personalized items must be returned in unused and undamaged condition within 15 days of the invoice date to receive credit.
Restocking Fee
A 15% restocking fee or a $10 fee, whichever is greater, will be charged on all unprinted/non-personalized product authorized returns. Unauthorized returns and refused orders will not be accepted for refunds. Shipping charges cannot be credited and return shipping is the customer's responsibility. Please pack the item in its original packaging (unused) and send to us with shipping pre-paid by you. Once the product is received, the credit card used to place the order will be credited within 7-21 business days.
All authorized returns should ship to:
Limelight Paper & Partyware
ATTN: Lisa Roberts
11220 Pagemill Road
Dallas, TX 75243
